FAQs

All courses lead to industry recognised qualifications and depending on the chosen course will lead to an appropriate NVQ at either Level 2 or Level 3.

You will need to be at least 18 years of age to access one of our courses.

Blended learning courses are designed to allow you to study whenever and wherever you want, so they are fully flexible and can be studied around other home and/or work commitments. They are structured so you are able to absorb information readily in your spare time. Importantly too, you are able to carry on your normal job and earn whilst you learn.

Each and every one of our tutors is a trades professional with many years’ of ‘on the tools’ experience and in addition, with teaching and tutoring skills.

The course duration is usually 36 months – extensions are sometimes available.

We pride ourselves on the quality of our training and our customer care. Customer satisfaction is important to us, each and every customer deserves fair and courteous service from us at all times and this includes those who feel they have a complaint. We endeavour to deal with customer complaints promptly, thoughtfully and with care and attention.

If you feel you have a problem and wish to make a formal complaint, you may contact us for assistance in any one of the following ways:

By Telephone: 0808 1646 260

By E-mail:   ntcadmin@green360careers.co.uk
In Writing: Green 360 Limited, 6th Floor City Gate East, Toll House Hill, Nottingham, NG1 5FS

We endeavour to acknowledge or respond to any complaint within 10 working days of receipt.

1. We will investigate your complaint and would normally expect to send a final response within 4 weeks of receipt. If we are unable to provide a final response within this time we will provide an update. Should your complaint involve us obtaining information from 3rd parties our response time might be delayed.
2. We will aim to send a final response within 8 weeks of receipt of your raising a complaint. If for any reason we are unable to do so, we will write to you explaining why and confirm when we are likely to send a final response.
3. If you are still dissatisfied with our final response letter and you wish to pursue your complaint further you can contact the Financial Ombudsman Service:

Financial Ombudsman Service (FOS)
Exchange Tower
London
E14 9SR

http://www.financial-ombudsman.org.uk/

Customers should refer the complaint to the Financial Ombudsman within 6 months of the date on the final response.

Treating customers fairly is the core of our corporate ethos.